I received my order

Do not hesitate to send us an e-mail on sav@guinot.com indicating your order number to ensure the good progress of the operations.

From the date of receipt or withdrawal of the package, you have 30 days to return your item. Return shipping costs are at the customer's expense.

To return your items, please complete the following return form: return form

In order to treat your case as well as possible, thank you to inform us of any return procedure by email at sav@guinot.com.

The returns are to be made to Mary Cohr Service SAV, 77 Dammarie Les Lys. The right of return could be accepted only for the complete products, in their state of origin (packing, accessories, note) with a copy of the purchase invoice. Items returned incomplete, damaged or soiled by the Customer will not be accepted. Please note that no cash on delivery will be accepted for any reason.

From the date of receipt or withdrawal of the package, you have 30 days to return your item. The return costs are at the customer's charge.

In order to best process your case, please inform us of any return procedure for exchange by email at sav@marycohr.com.

If the new order is for a higher amount, the user will have to join to the exchange request the payment of the remaining amount. Conversely, if the amount of the exchange is less than the initial amount, the user will receive upon receipt of the request a check letter or a credit for reimbursement of the difference.

You will receive an e-mail confirmation of the shipment of your exchange order with the tracking number of your package.

You ordered an item on our site, you received it but it does not suit you? You can make a return for refund.

From the date of receipt or withdrawal of the package, you have 30 days to return your item. The return costs are at the customer's expense.

To return your items, please complete the following return form: return form

In order to best process your case, please inform us of any return procedure by email at sav@guinot.com.

Once your item has been returned, we will refund you within 15 days after we have received the products. The refund of a purchase in cash, will be carried out by any means of payment.

- REFUND FOLLOWING A CANCELLATION OF ORDER

You have ordered on our site but you have changed your mind? If your order has not yet been shipped, you can cancel your order and request a refund.

Once your request has been processed by email, we will refund you within 8 to 10 days. You will be able to see it quickly on your bank account. 

Your opinion is important to us! Do you like Guinot? Do you see areas for improvement?

Let us know! 

We are curious to know your impressions. 

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